Policies
Policies for Permian Basin Designs
Clear expectations help every project run smoothly—from artwork approval to production timelines, pickup, and shipping.
Policies & FAQs
If you don’t see your question here, email us and we’ll help.
How do I place an order?
Email permianbasinpartyco@gmail.com with what you need (item type, quantity, size, deadline, and any artwork). We’ll confirm details and send a quote.
When does production start?
Production begins after your quote is approved and any required deposit/payment is received. For custom designs, production starts after final artwork approval.
What is your turnaround time?
Non-custom orders are ready in 2 business days. Custom orders: turnaround varies and will be quoted after details.
Can I make changes after approval?
Small changes may be possible before production begins. Once production starts, changes may require a new quote and timeline.
Do you offer refunds or reprints?
Because most items are made-to-order, refunds are not available once production begins. If there’s a defect or an error on our end, contact us within 48 hours of delivery/pickup so we can make it right.
Do you ship or offer local pickup?
Yes—local pickup is available in Odessa, TX, and we ship nationwide in the United States. Shipping costs and delivery times vary by order size and destination.
Order & Design Policies
These guidelines keep your project on track and help us deliver bold, high-quality results.
Artwork
Design proof approval
We’ll send a proof for review. Please check spelling, colors, sizes, and placement carefully—approval confirms everything is correct.
Production
Turnaround & rush requests
Standard timelines depend on the product and order size. If you have a deadline, tell us up front so we can confirm feasibility.
Pickup & Shipping
Delivery expectations
Local pickup in Odessa, TX is available. For shipped orders, we’ll share tracking once your package is on the way.